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Massachusetts businesses face ADA Title III requirements for website accessibility. Our scans of 31 Massachusetts websites found an average compliance score of 60/100 with a 39% fail rate — ranking the state #4 out of 51 for ADA compliance risk. Massachusetts also has the Chapter 151B, which adds state-level penalties on top of federal ADA exposure.
Lawsuit count source: Seyfarth Shaw ADA Title III News & Insights, 2024 data. Scan data: OnePageAudit 2025-2026.
Title III of the Americans with Disabilities Act prohibits discrimination on the basis of disability in places of public accommodation. Federal courts have applied this requirement to websites. The DOJ's 2024 final rule formally designates WCAG 2.1 Level AA as the compliance standard for state and local government websites, and courts apply the same benchmark to private businesses. Massachusetts businesses in any sector with a public-facing website can be subject to ADA Title III demands and lawsuits.
Massachusetts Chapter 151B prohibits disability discrimination in places of public accommodation and employment. Massachusetts courts have applied the law to websites. The Massachusetts Commission Against Discrimination (MCAD) investigates complaints and can award substantial damages including emotional distress.
The DOJ and federal courts consistently reference WCAG 2.1 AA as the benchmark for ADA-compliant websites. All US federal districts — including those in Massachusetts — apply this standard.
All non-decorative images must have descriptive alternative text so screen readers can convey the content to blind and low-vision users.
Every interactive element on your website must be operable with a keyboard alone. Users who cannot use a mouse depend on this.
Form inputs must have programmatically associated labels, and errors must be communicated to assistive technology — not just displayed visually.
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