Hotels and hospitality businesses are explicitly covered as places of public accommodation under ADA Title III. Booking engines, room galleries, amenity listings, and event spaces are all services that must be accessible online. The DOJ has required hotels to make their reservation systems accessible in multiple settlement agreements.
Date pickers, room selection, rate comparison, and payment flows in booking systems often lack keyboard support and screen reader compatibility.
Photo galleries showing room types, amenities, and property features cannot convey information to screen reader users without descriptive alt text.
Property maps, floor plans, and location maps that require mouse interaction provide no alternative for keyboard or screen reader users.
ADA-compliant room features (roll-in showers, visual alarms, lowered counters) are not clearly identified or filterable in the booking process.
The complete booking flow from room selection to payment confirmation must work via keyboard.
All room photos, property images, and amenity icons need meaningful alt text.
Rates, availability indicators, and booking details must be readable with sufficient contrast.
Booking form errors (date conflicts, unavailable rooms, payment issues) must be identified in text.
Enter your URL below to get a free accessibility scan. Find out exactly which WCAG issues affect your hotel & hospitality website.
Scan any website for free. Get a detailed accessibility report in seconds.
Start Free Scan